First of all, when hiring an agent, it should be agreed, in writing if needed, to terminate the listing if you are not happy. Some will ask for an advertising fee up front that is non-refundable if there is one. Ask the broker in charge. They will probably try to ask you to let them put another agent on the listing, but, tell them no if you wish. Also, ask about the license # on your contract. Otherwise, another agent with the correct 3% commission for the buyers agent shows you are giving the company a chance. If you are not satisfied with the answers you get tell them to come get their sign and lockbox. Larger companies are not always the best. A "top selling" agent with a team is not always the best choice either. Customer service seems like it has gone out of style, but, after 22 years of being a Realtor myself, I know it should still be the number one objective.